Privacy policy
Last updated: 18th of March 2026
Welcome to https://www.arsenalclinic.be/ (the “Website”). We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and Belgian law.
1. Data Controller
The controller responsible for your data is:
Arsenal Clinic
Boulevard Louis Schmidt 2B – 1040 Etterbeek – Belgium
Email: secretariat@arsenalclinic.be
Phone: +32 2 253 62 42
2. Data We Collect
Data you provide to us
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First and last name
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Email address
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Phone number
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Message or information sent via the contact form
Automatically collected data
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IP address
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Browsing information (pages visited, time spent, etc.)
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Browser type and device used
3. Purposes of Processing
We process your data to:
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Respond to your inquiries submitted via the contact form
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Manage appointment requests or information requests
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Improve our website and services
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Comply with our legal obligations
4. Legal Basis
We process your data based on:
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Your consent (e.g. cookies)
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Performance of a contract or pre-contractual measures
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Legal obligations
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Legitimate interests, such as improving the website
5. Cookies
Our website uses cookies to:
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analyse website traffic
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improve user navigation
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personalize the user experience
Non-essential cookies are only activated with your explicit consent.
6. Data Sharing
We do not share your personal data with third parties except:
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when necessary to respond to your request
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when required by law
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with technical service providers who comply with GDPR
7. Data Security
We implement appropriate technical and organizational measures to protect your data from loss, unauthorized access, disclosure, or alteration.
8. Retention Period
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Contact form data: retained only as long as necessary to handle your request
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Cookies: retained according to the duration set in the cookie settings
9. Your Rights
Under the GDPR, you have the following rights:
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Access
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Rectification
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Erasure
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Restriction
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Objection
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Data portability
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Withdrawal of consent
To exercise these rights: secretariat@arsenalclinic.be
10. Changes to This Policy
We may update this policy. The latest version will always be available on our website.